ace33 Privacy Policy

Privacy at a Glance

1. Introduction

This Privacy Policy ("Policy") describes how ace33 ("we", "us", or "our"), the operator of the online gaming platform available at ace33.asia (the "Platform"), collects, uses, stores, and protects the personal information of registered players, visitors, and other users ("you" or "your"). We are committed to handling your personal data with the highest degree of care, transparency, and respect.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with this Policy, you should not access or use the Platform.

2. Information We Collect

ace33 collects personal information in three primary ways: information you provide directly to us, information collected automatically when you use the Platform, and information received from third-party service providers involved in operating the Platform.

Information You Provide Directly

• Registration details: full name, date of birth, mobile phone number, and preferred currency (BDT).
• Identity verification documents: national ID card (NID), passport copy, or other government-issued identification submitted during the KYC process.
• Payment information: the mobile financial service account details (bKash, Nagad, Rocket, Upay) or bank account details you provide to facilitate deposits and withdrawals. ace33 does not store full card numbers; payment processing is handled by our payment partners.
• Support communications: messages, enquiries, and attachments you send to our customer support team via email or live chat.

Information Collected Automatically

• Device and browser information: IP address, device type, operating system version, browser type and version, screen resolution, and language preferences.
• Usage data: pages visited, features accessed, game sessions played, session duration, click paths, and error logs. This data is used to improve Platform performance and personalise your experience.
• Transaction logs: deposit amounts, withdrawal requests, bet history, game round results, and timestamps. These records are retained for compliance, dispute resolution, and responsible gaming monitoring purposes.

Information from Third Parties

• Payment verification data from our payment processing partners (bKash, Nagad, Rocket, Upay, and bank partners) confirming the success or failure of a transaction.
• Identity verification data from KYC service providers used to confirm that the identification documents you submit are genuine and match the registration details you provided.
• Fraud detection and risk scoring data from third-party security services used to protect the integrity of the Platform and the safety of all players.

3. How We Use Your Information

ace33 uses the personal information we collect for the following specific purposes. We do not use your information for any purpose that is incompatible with those stated below, and we will not use it for targeted advertising or sell it to data brokers under any circumstances.

• Account creation and management: to register your player account, verify your identity, and maintain your account in accordance with our Terms and Conditions.
• Payment processing: to process deposits and withdrawals accurately and securely, and to detect and prevent payment fraud.
• Customer support: to respond to your enquiries, resolve disputes, and maintain a record of communications for quality assurance and compliance purposes.
• Responsible gaming: to monitor player behaviour patterns that may indicate problem gambling, to enforce deposit limits and self-exclusion requests, and to provide appropriate support to at-risk players.
• Platform improvement: to analyse usage patterns and technical performance data in order to optimise the Platform's speed, reliability, and user experience for players across Bangladesh.
• Legal and compliance obligations: to comply with applicable anti-money laundering (AML) requirements, to respond to lawful requests from competent authorities, and to enforce our Terms and Conditions.

4. Legal Basis for Processing

ace33 processes your personal data on the following legal grounds:

• Contractual necessity: processing that is required to fulfil our obligations under the Terms and Conditions you accepted at registration, including account management and payment processing.
• Legitimate interests: processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your rights and freedoms.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations and responses to lawful authority requests.
• Consent: where we rely on your consent as the legal basis for a specific processing activity (for example, sending you promotional communications), you have the right to withdraw that consent at any time by contacting [email protected].

5. Sharing Your Information

ace33 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

ace33 engages carefully vetted third-party service providers to support the operation of the Platform. These providers include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support platform operators. Each provider is bound by data processing agreements that require them to process your data only on our documented instructions and to maintain appropriate security standards.

Legal and Regulatory Disclosures

ace33 may disclose your personal information to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or other valid legal process. We will, where permitted by law, endeavour to notify you of such a disclosure before it occurs.

Business Transfers

In the event that ace33 undergoes a business acquisition, merger, or asset sale, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the Privacy Policy of the successor entity will apply going forward.

6. Cookies and Tracking Technologies

ace33 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit our site. They allow us to recognise your browser, remember your session preferences, and analyse how the Platform is being used.

Types of Cookies We Use

Essential cookies are strictly necessary for the Platform to function. They enable core features such as session management, login state persistence, and security token validation. Without these cookies, the Platform cannot operate correctly. Analytical cookies help us understand how players navigate the Platform — which pages are visited most frequently, where users encounter errors, and how long sessions typically last. This data is used in aggregate form and does not identify individual players. ace33 does not use advertising cookies or cross-site tracking cookies that follow your activity across other websites.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Disabling analytical cookies will not affect your ability to use the Platform but will reduce our ability to identify and fix performance issues.

7. Data Retention

ace33 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines: active player account data is retained for the duration of your account's existence plus a minimum of five years following account closure; transaction records and payment history are retained for a minimum of five years from the date of the transaction to meet financial record-keeping obligations; KYC documentation is retained for a minimum of five years from the date of verification or account closure (whichever is later); support communications are retained for a minimum of two years from the date of the last communication in a given thread.

When the applicable retention period expires, ace33 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Where deletion is not immediately possible due to technical constraints (for example, data stored in backup archives), the data will be isolated from further active processing and deleted as soon as technically feasible.

8. Data Security

ace33 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your browser and the Platform; encrypted storage of sensitive account and payment data at rest; access controls that restrict employee access to personal data on a strict need-to-know basis; regular security assessments and vulnerability testing of the Platform's infrastructure; and incident response procedures to detect, contain, and remediate any data security breach promptly.

While ace33 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. If you become aware of any actual or suspected unauthorised access to your ace33 account, you must notify our support team at [email protected] immediately and change your account password without delay.

9. Your Data Rights

As a player on the ace33 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and, where required, within any applicable statutory deadline.

• Right of access: you may request a copy of the personal data ace33 holds about you, together with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances, you may request that we delete the personal data we hold about you. This right is subject to our legal obligations to retain certain records (for example, transaction history and KYC documentation for AML compliance periods).
• Right to restrict processing: you may request that we limit the processing of your personal data in certain situations, for example while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

ace33 will not charge a fee for responding to data rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded, repetitive, or excessive, or where fulfilling the request would require us to breach a legal obligation or third-party rights.

10. Third-Party Links

The ace33 Platform may from time to time contain references to or links from third-party websites or services. These links are provided for your convenience only. ace33 has no control over the content, privacy practices, or security standards of any third-party website. We strongly recommend that you review the privacy policy of any third-party site you visit. ace33 accepts no responsibility or liability for the privacy practices of any such third party.

11. Children's Privacy

The ace33 Platform is strictly intended for adults aged 21 and above. ace33 does not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal information to us, please contact our support team immediately at [email protected]. Upon verification, we will close the account and delete all associated personal data without delay.

12. Changes to This Privacy Policy

ace33 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered players via email or through a prominent notice on the Platform.

Your continued use of the Platform after any updated Privacy Policy is posted constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how ace33 is protecting your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace33 handles your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within a reasonable timeframe (Bangladesh Standard Time, UTC+6).

Email: [email protected]